Return Policy:

Last day to return Fall Semester textbooks/codes for a refund is September 1, 2023.

All purchases after September 1, 2023 are final.

Return Policy Details:

• Original sales receipt is required for all returns
• Refund in the original form of payment.
• New books must be returned in original condition, free from any writing, highlighting, creases, bent corners, damaged pages, etc.
• Textbook purchases with supplements and access codes must be returned complete and unopened.
• Access codes are non-refundable once activated.
• Shrink wrapped textbooks and course packets must be returned unopened and unused.
• If mailing books back, it is at the student's expense. Package must be postmarked by due date above.
• Shipping & handling charges are non-refundable.
• All returns are at the discretion of the RCTC Bookstore staff.
• General merchandise returns must be made within 10 days of purchase accompanied by receipt and in original condition, with original tags attached.

Non-returnable items:

• Calculators
• Ear buds
• Umbrellas
• Any opened electronic item
• Any opened supply item 
• Opened plastic-wrapped textbooks and merchandise

Online Shipping Orders:

Inaccurate Packages:

• Packages with order inaccuracies must be reported to bookstore@rctc.edu within 3 days of the delivery date

Damaged Packages:

• Damaged/defective merchandise must be reported to bookstore@rctc.edu within 3 days of the delivery date

Lost Packages:

• Lost packages should be reported to bookstore@rctc.edu within 3 days of being lost.

Incorrect address:

• If an incorrect address is entered when placing your online order and the Bookstore is charged an address correction fee, your account will be charged for the dollar amount of that fee.

 Please contact the RCTC Bookstore staff if you have any questions, concerns, or need additional information.